Lead Quality Assurance

Off-line Lead Generation

We Listen to 100% call recordings before Delivery. Period.

This One line explains everything. Yes, we do. All the Calls, automatically routes to the Quality Assurance Team to make sure that the calls are well in criteria, fulfill compliance requirement and that the Survey is done properly or the customer is interested in the products etc. These are then sorted out into Accepted or Rejected. Only the Accepted Leads get delivered. There are times when the Call is well in criteria and is complaint and customer answered positively, however as per the tome of the customer, you can understand that it will not convert, we do reject these leads as well. The main aim of the Quality Assurance is to deliver leads which convert.

In terms of Hot Keys, because the Quality Assurance cannot be real-time, and we know that it is an important part of the lead generation industry, we generally work on Pack-outs. So if you send pack to the customer, it would deemed as accepted.


Online Lead Generation

In the Online Lead Generation, we provide Quality Assurance in all type of Host and Post Leads. So if you opt-in for Quality Assurance, we can provide you two type of services.

1. Phone Number or Mobile Number Check - This is a simple check whereas we check whether or not the Phone and Mobile number exists and that it belongs to the Name and Address Provided with the Lead. This helps you to save money on your operations costs to churn the bad leads out without even dialing them.

2. Interest of the Customer- We do check all the checks mentioned in the 1st point, additionally we confirm that the customer had opted-in for a call back and is interested in the Product or Service provided by you. Again you save money by not taking calls of users who just filled online form for fun or to win something and are not really interested in your product.